WHO WE ARE

Welcome to Ella elegance

Ella elegance was established in August 2020. Ella elegance was born out of the desire to provide our customers with affordable high-end luxury braid-wigs, ready to wear apparel, and accessories. Our Braid wigs are made with 100% human hair and braided by the best in the craft. Our clothing is neatly sewn and attention to detail to ensure customer satisfaction.

At Ella elegance, we pride ourselves on our ability to provide quick and affordable luxury products without affecting the quality of the product.

At Ella elegance, we pride ourselves on our ability to provide quick and affordable luxury products without affecting the quality of the product.

FAQ

Most frequent questions and answers

Yes, you can!

  • You can wash the wigs; we advise you was your wigs once a month using lukewarm water with a mild shampoo. DO NOT USE FRICTION when was the wig.
  • Gently dip the hair in lukewarm water and a little drop of shampoo on the lace and rub gently.
  • After washing rinse in clean lukewarm water.
  • Gently pat dry your wig with a towel.
  • DO NOT use any form of heated equipment at close range on your wigs. This includes hair dryers.
  • For the tails of the Braids, you can dip this into hot water to enable straighter tips.
  • Always moisturize, after washing your wigs always ensure that you use a styling moose and hair spray on it, to enable it look shinning.
  • For the wigs with curled ends, you can add leave-in conditioner to the curls so that the curls can come out well.

Note: Please DO NOT wash the wigs  in steaming hot water as this can cause the braids to look chapped and because extensions used in braiding wigs are synthetic, washing it with hot water will damage the fibres and your braids will fall out.

We are pleased to accept returns within 5days of receiving of your receiving your product.

  • A return process should be lodged by emailing us at [email protected]
  • Packaging is still in its original form.
  • Lace has not been cut.
  • Products have not been applied on the lace, such as Lace tint, glue or foundation.
  • Original style has not been altered
  • Customised wigs cannot be exchanged.
  • Our hair accessories are not refundable.
  • Items bought on sales cannot be exchanged or refunded.
  • 20% refund charge on all refunds.
  • We advise you air your wigs after every use to help dry sweats from the wig and reduce smell.
  • Ensure to hang the braid wig when not in use. Do not tie it in a plastic bag.
  • DO NOT allow your wigs to become damp frequently as this will cause them to become a bacterium breeding ground.

Shipping is free on orders over $300

  • Orders are generally processed within 10-14days.
  • Custom order Braid wigs will be processed within 25-45 days
  • Standard Delivery: 5-10days ($15)

  • Express deliver: 3-5days ($20)

    *Orders are only shipped on weekdays except public holidays.

  • Once your order is shipped you will receive a confirmation email and tracking number. Tracking number will be active within 24hours